My TV: Set Top Box. Activate Fios TV Set Top Box or CabIeCARD. Activate Verizon Fios in Three Easy Steps! Read the Quick Install Guide and make sure your. Internet Website. Log on to our website where you can view listings, browse movies, upgrade your subscription, manage your account and set recordings on your. ![]() Verizon’s In-Home Agent is now linked to our eSupport web-based support content, which will continue to add ways to help you manage the services you have, and when needed, detect and resolve any problem you may encounter. Whether you are using a PC or a Mac, if you need help with your TV, Phone or Internet, we can help you get back on track. Update Center is a tool that allows Verizon to send software updates and downloads, system alerts, and important messages directly to your computer via desktop messages when connected to the Internet. ![]() ![]() Some messages contain links to web pages where you can get more information while others provide immediate solutions to service problems. Update Center is an essential part of your Verizon service. We do not recommend that you remove it. • Open the Start menu and select on Control Panel. • select the Programs and Features icon. • Select IHAMessageCenterselect and click the Uninstall button. • Select the Uninstall/Change button. • Follow all Windows instructions. Update Center is a tool that allows Verizon to send software updates and downloads, system alerts, and important messages directly to your computer via desktop messages when connected to the Internet. Some messages contain links to web pages where you can get more information while others provide immediate solutions to service problems. Update Center is an essential part of your Verizon service. We do not recommend that you remove it. • Select Finder icon in the Dock. • Open the Applications folder in the Navigation pane. • Open the Utilities folder and double-click Activities Monitor. • Select the VerizonUpdateCenter process. • Right-click and select Quit Process option. • Select the Force Quit button. • Return to the Applications folder and drag the VerizonUpdateCenter program to Trash. (You can also right-click the program name and select the Move to Trash option.) • Right-click the Trash icon and select the Empty Trash option. • To install In-Home Agent on your Windows PC,. (You can also download In-Home Agent by closing this window and selecting the In-Home Agent for PC button.) • Check the I Am the Administrator User on this Computer box and click the Next button. • Click the Next button to install the files to the default location. (This is the preferred location for the IHA files. ![]() You can select the Change button to specify another location on your computer.) • Select the Install button. • When all the files have been installed, select the Finish button. • Check the I Agree to Terms and Conditions box and then select the Continue button. Because the In-Home Agent Installer has to unpack and configure the files it needs, the first time you start In-Home Agent on your computer takes a little longer than normal. • To install In-Home Agent on your Mac,. (You can also download In-Home Agent by closing this window and selecting the In-Home Agent for Mac button.) • Select the In-Home Agent for MAC OS X button. • Select the Finder icon. • Open the Downloads folder and double click VerizonInHomeAgentInstaller.dmg • Double-click on VerizonInHomeAgentInstaller In the popup window • A popup window will show 'VerizonInHomeAgentInstaller' is an application downloaded from the Internet. Are you sure you want to open it? • Select the Open button. Because the In-Home Agent Installer has to unpack and configure the files it needs, the first time you start In-Home Agent on your computer takes a little longer than normal. Though this normally does not happen, Windows users encounter problems when they attempt to re-install In-Home Agent. This can occur for a variety of reasons, however most times the issue can be resolved by following these steps. (Be sure to scroll all the way down to the end of this topic) Step One: Uninstall and Reinstall In-Home Agent • Follow the Remove In-Home Agent from a Windows Computer steps again. Go to Support section to see the step-by-step instructions. • After you have uninstalled In-Home Agent, try installing In-Home Agent again. If you still have trouble, try Step 2. Step Two: Run the In-Home Agent Cleaner If you followed the instructions in Step 1 and still cannot install In-Home Agent, you will need to run a special program that will find and delete any unneeded files from your old installation. • Follow the Remove In-Home Agent from a Windows Computer steps again. Go to Support section to see the step-by-step instructions. • Run the In-Home Agent Cleaner. • Reinstall In-Home Agent again. If you are still unable to install In-Home Agent on your computer, please contact us at 1.800.VERIZON (1.800.837.4966).
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January 2018
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